FAQs

How is Kickoff different?

On Kickoff, we introduce you to single people your friends know. We’re all about quality, and we think meeting through friends is the best, most natural way to meet someone new. People have met through friends for decades — we’re making that even easier.

On Kickoff, you can count on having more in common with more awesome people. Start something special.

Where is Kickoff live?

We’re live in Argentina, Brazil, Chile, Colombia, Mexico, Peru, and Uruguay. We’re expanding quickly, so stay tuned for when we’ll be live near you. Follow Kickoff on Facebook, Instagram, Twitter, Youtube, and Google+ to know the latest… and download Kickoff in the meantime to preview the experience!

Is Kickoff growing?

YES! Thousands of new people join Kickoff every day, and we’re continuing to expand to new cities across Latin America. Invite your friends to join Kickoff so we can introduce you to even more great people from your social circle.

What tips do you have for making a great profile?

Great question!

1) Photos matter. Include at least 5 photos of you. Photos showing you out and about are better than selfies or photos taken in a mirror. 🙂 Don’t use a group photo for your main profile photo.


2) Make sure you include your education and work. Our data shows that people who show that information get more matches.


3) Use the “About me” section to show a little personality. What a
re your hobbies, favorite places, favorite foods, etc.?

How do I have the best experience on Kickoff?

We’re glad you asked! The first key to success is to check in often. The more recently you checked into Kickoff, the more people will see your profile because we focus on matching active users.
Once you’re rating people every day, make sure you have your notifications turned on so that you’ll know when you get a match! (Turn on notifications for Kickoff in your phone’s setting and on your Preferences page in Kickoff.)

Once you match, it’s time to start chatting! Data shows that people are more likely to respond if they receive a chat within a few hours of matching.

I want to share Kickoff with my friends. What is the best way to do that?

Thanks! You can invite your friends through the app or send them this link: www.kickoffapp.co! When you invite them through the app, you’ll see 5 more people beyond your daily group for each friend who joins!

I have some suggestions. Do you want to hear them?

Yes, we want to hear from you! Email us with your suggestions at help@kickoffapp.co. Our team is motivated to make Kickoff great for people like you, so we want to hear your ideas.
Please know that we’re a very small startup team. We read every email, but we sometimes take a bit of time to respond to all emails due to our size. Thank you for your patience as we continue to work to bring you the best experience!

Is my activity in Kickoff private?

100%! We care about your privacy and will never post to your Facebook account.
Liking someone in Kickoff is totally private too– unless you both like each other, in which case we’ll introduce you!

How do I change the age range or gender of the potentials I see?

You can change your preferences (age range and gender) by going to the Preferences page from the main menu. Your select group of potentials for the day will update when you go back to look at people’s profiles. If you travel, you should change your location on your Profile page to see people in your new location.

Why do I need to login through Facebook?

All Kickoff users need a Facebook account to verify their identity and provide their friend connections. Knowing who your friends and friends of friends are helps us to introduce you to your best matches! Remember we only introduce you to single people your friends know. Kickoff will never post to your Facebook.

Who can use Kickoff?

Anyone who is single and 18 or older!

Why does Kickoff show a fixed (vs. unlimited) number of people per day?

We’re focused on helping you find quality connections with the best, most relevant people for you, not introducing you to every stranger. You can count on having more in common with the people selected for you each day, rather than spending lots of time swiping. We think this makes Kickoff much more meaningful.

Why aren’t I seeing the maximum number of people per day?

We will only show you people in your social circle who are on Kickoff and who match your preferences. If you don’t have many people from your social circle on Kickoff or if your preferences (especially age) are set with a narrow range, Kickoff may have only a few people to show you. You might try expanding your Preferences.

And don’t give up! 🙂 Thousands of people are joining Kickoff every day, so expect the number of people you see to grow! Invite your single friends to join so your social circle on Kickoff grows, and we can show you even more great people.

How do you decide who I see and who sees me?

We only show you people who are in your social circle, who fit your age and gender preferences, and who have been active recently. From those people, we look for the best ones for you.

The more recently you’ve checked in, the more people will see your profile. We want to make sure that everyone is seeing people who are actively looking for a match.

Will you show my Facebook friends (1st degree connections) to me in my daily potentials?

Nope — we only show you 2nd and 3rd degree connections from your social circle, so every match is someone new! That means you’ll meet friends of friends and friends of friends of friends, and you’ll always see who you know in common.

Can I see which friends of mine are on Kickoff?

No, out of respect for everyone’s privacy, you can only see how many friends you have on Kickoff but not who they are.

How do I change my photos?

Go to your Profile page and hit the pencil icon in the top righthand corner. To add a photo, tap on a “+” sign and choose ‘Select from Facebook’ or ‘Select from Instagram.’ To change or delete an existing photo, tap on it and choose to delete it or swap it with another one from Facebook or Instagram. To rearrange the order of your photos, hold down a photo and drag it. The photo you place in the first spot will be your main profile photo.

How do I change my location?

To change your location, go to your Profile and click the pencil icon in the upper right corner to edit. From there, you’ll see your location and can click on the city you currently have listed. This will take you to a map, where you can choose your new location!

How do I change my work and education?

To edit your information, go to your profile from the menu, and click the pencil icon in the upper righthand corner. Click on the information you want to edit. You can choose to update it directly from Facebook or type in new information.

How can I update my interests?

You can update your interests by changing them on Facebook. Then go to your Kickoff profile, click the pencil icon in the upper right corner, and click on interests. You’ll see a message asking you if you want to update your interests from Facebook. We pull in your most recent interests. If you are on an iOS device, the interests will update immediately. If you are on an Android device, you must wait 10 days.

I can’t login – what can I do?

Please make sure you’re on the latest version of Kickoff and have a strong internet connection. You might also try deleting and reinstalling the app. You won’t lose your matches and chats as long as you don’t delete your account. If you still have trouble, please email us at help@kickoffapp.co. Include any error message you’re seeing and the model of your phone. We want to make sure you can enjoy Kickoff asap!

I’m having trouble registering.

Please make sure you’re on the latest version of Kickoff and have a strong internet connection. Be sure you’re entering the correct Facebook password, and please give permission to Facebook to share your friend network. You must also be at least 18 years old. If you still have trouble, please email us at help@kickoffapp.co. Include any error message you’re seeing and the model of your phone. We want to make sure you can register!

How can I chat with someone?

For the moment, you can only chat with someone once you have matched.

How do I turn on notifications?

The exact wording will vary depending on your phone, but go to Settings > Notifications > Kickoff > Allow Notifications.

Why would someone no longer appear in my matches?

If you no longer see a match, it could be that the person unmatched with you or deleted their account. You can try logging out and back in to be sure.

If you delete your account, you will lose all matches and chats. We permanently erase your matches and chats to protect your privacy, so even if you register with Kickoff again, we cannot restore those. to be sure.

Can I unmatch with someone?

Just click the three dots in the top righthand corner of the screen when you’re in a match’s profile or in a chat with someone, and you’ll see the option to unmatch. Be sure of your decision, because you won’t be able to undo it if you change your mind!

Can I report someone?

Just click the three dots in the upper righthand corner of someone’s profile, and you can report the person. Thank you for letting us know if someone is bothering you. We want to make sure Kickoff is a great experience for all of our users. f you are matched with the person you are reporting, you can also choose to unmatch by choosing that option in the upper righthand corner. If you unmatch, you will no longer see that person, and the person will no longer see you.

Can I reverse actions on Kickoff (i.e. rating or blocking someone)?

For now, if you rate someone incorrectly, we can’t undo your rating, so try to rate carefully. If you like someone accidentally and match, you can choose to unmatch with that person. We can’t undo it if you unmatch with someone, though, so be sure you want to unmatch with someone permanently.

What do you do with my information?

All information provided to Kickoff through Facebook (including your photos and email address) is never shared with any third parties. Kickoff uses this information exclusively to make your experience on Kickoff awesome.

How do I delete my account?

We’ll miss you! If you’re sure you want to delete your account, access the “Preferences” menu and choose “Delete Account.” If you do so, all of your matches and chats will be permanently deleted and cannot be restored. No more users will see your profile on Kickoff.
You can return to Kickoff at anytime to re-register.
Please note that that simply deleting the Kickoff icon from your mobile phone will not delete your account.

We’d love to hear if you started a relationship through Kickoff — that makes our day! Please let us know at help@kickoffapp.co!